Match the participant record
Check legal name, date of birth, residence and contact details before uploading. Correct genuine profile errors through support rather than editing documents or opening another account.
Complete Verification Through the Official Upload Route
Prize redemption commonly requires identity verification even when social play began with little friction. The verification record must match the eligible participant and should be submitted only through the signed-in official route.
Open the current casino offerUse current readable documents
Provide only the requested ID and address evidence, with all corners and required fields visible. Expired, cropped, reflected or screenshot-only files are frequent rejection causes.
Match payment ownership
A redemption method can require the account holder and payment recipient to align. Do not route a prize through another person's bank or wallet to avoid verification.
Protect sensitive evidence
Open the upload portal from the signed-in account. Never send passwords, one-time codes, full card credentials or wallet private keys. Save the case number and result.
Decision record
For Complete Verification Through the Official Upload Route, keep one dated record covering match the participant record, use current readable documents, match payment ownership, protect sensitive evidence. Add the exact status, timestamp, account reference, current rule version and support case before taking the next step. This makes the next contact traceable without exposing passwords, security codes or complete payment credentials.
Related decisions
Quick answers
Can verification happen only at redemption?
It can be requested before a prize is processed.
Can another person's payment method be used?
Do not assume so; ownership must match current rules.
Where should documents be uploaded?
Only through the official signed-in verification route.
Last reviewed: 30 July 2026